Wednesday, June 20, 2012

Offline

I stopped off to run an errand at the Bayard Taylor Library on Wednesday afternoon and was surprised to find that it was closed. A sign on the door explained why: neither the Internet service nor the circulation computers were functioning.
The next morning I e-mailed Donna Murray, the library director, to find out what happened, and she replied:
"There was a fire at Chesconet (our ISP) in Downingtown, which left all 18 libraries with no Internet capability. We were unable to offer Internet or to check books in or out for our patrons. After three hours of hand-writing the checkouts and waiting for connectivity to be re-established, the person-in-charge at the library yesterday made the call to close because we could not offer those two basic services."
Donna said the library was back online the next day and made a point of apologizing to all the library patrons who were inconvenienced by the closing. She also sent along this photo of the fire that caused all the problems.
We often read about how libraries are changing in the Information Age, and this really underscores that. A significant proportion of patrons come to the library these days to use the public computers (I did myself last week when I needed the newest version of PowerPoint) or to connect to the library's Wifi on their own laptops or smartphones.

2 comments:

  1. Birmingham TownshipJune 20, 2012 at 10:24 PM

    West Chester branch managed to stay open, and was checking books out as usual. Then we dropped by the Ace at Pocopson and chatted with the new management, newly immigrated from Unionville. Surprized not to see mention in this column of the impending closure of your Unionville Feed and Seed, who say they have to leave because the township won't approve changes they need to remain at their current site.

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  2. Yeah, I've written a couple of items about it -- one back in March when I ran into the owner at the races and then when a friend was complaining that she wouldn't be able to just "pop in" for what she needed.
    Hey, I was out your way on lovely Wylie Road yesterday!

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