I do 95% of my banking online or at the ATM, so I wasn't sure what to expect when I actually set foot in the brick-and-mortar New Garden branch of Wells Fargo bank the other day to do some account tweaking. What I got was outstanding service. While I was waiting, at least four employees came over to me in the space of 10 minutes, introduced themselves to me and shook my hand. The person helping me was gracious, professional, intelligent and efficient. I can only assume they treat everyone as well as they treated me: when I walked in they didn't know who I was, and believe me, I don't look especially prosperous.
Impressive customer service.
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