Thursday, June 8, 2017

STAPLES: Impressive service

If you've ever worked with the public, you know how challenging it can be. Yet a young woman, Jennifer, at Staples seems to have a genius for keeping customers happy.
I went in the other day after lunch to have some family photos printed out from a disc. As she was loading them onto her computer, an older gentleman came up and asked for help making photocopies of a Pearl Harbor lecture he was giving. He didn't know how to use the self-service kiosk. A woman wanted to return the notary stamp she'd bought because she had ordered the wrong size. Meanwhile, the large-format printer was spitting out somebody's logos.
Jennifer was suddenly so busy that she left her Venti Starbucks drink sitting on the counter, untouched. But she dealt with the onslaught calmly and efficiently, without becoming the least bit flustered. She showed the gentleman how to use the copier, even joking a little with him about their odds of winning the Powerball lottery. She processed the complicated paperwork for the custom notary stamp replacement. She scooped up the freshly generated logos and put them on the counter.
And not only did she print out exactly what I wanted, and perfectly, but she spotted an error on my invoice that saved me about $30.

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