Thursday, July 5, 2018

FAST FOOD: McDonald's modernizes

I'm not much of a fan of fast food, largely for nutritional reasons, and the Dearest Partner is used to receiving a withering glare when he confesses to stopping off for a clandestine Quarter Pounder with Cheese. So you can imagine his astonishment when, faced with a decision between SaladWorks and McDonald's for a quick dinner in Jennersville, I opted for McDonald's.
Let me explain! The lobby of the Jennersville McDonald's had just been closed for two weeks for updating, and I really wanted to see what they had done. In other words, journalistic curiosity won out over calorie and fat content.
Here's what I found out. They've added large, bilingual touch screens that allow you to order your meal and pay right at the kiosk. You take a small tent card with a number and display it on your table, and a waiter brings your order over when it's ready. At first we missed the fact that there were drink cups set out near the kiosk; you pour your own soda from the fountain.
We asked the manager, Patrick, what customers thought of the new system and he said it's gotten a good reception. He tries to have an employee standing next to the touch screens in case anybody needs help, but everyone we saw seemed to have no problem at all figuring it out. (You can also order conventionally from a human.)
I should report that my grilled chicken sandwich tasted OK and was only 370 calories. The D.P. thoroughly enjoyed the novelty of eating his burger openly and kept exclaiming, "I'm lovin' it!" throughout our meal.

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