TRASH: Define "small"

A normally even-tempered reader was upset to learn that his quarterly trash bill has gone up by 8%. It wasn't so much the actual increase that bothered him, but the wording of the letter. Perhaps trying to put a favorable spin on the news, the company described the increase as "small." My reader said calling an 8% increase "small" is an insult to customers -- and he promptly fired off a note telling them so.