Saturday, November 14, 2015
HOUPPETTE: Old-fashioned personal service
What flawless customer service I experienced at Houppette, the new little boutique at State and Union streets in downtown Kennett. Though not at all a high-maintenance kind of woman, I stopped in seeking a remedy for my increasingly dry winter skin. The nice saleswoman listened carefully to my concerns, asked a few questions, suggested two products and let me try both. I bought one of the creams she suggested and have been very happy with it. I'm so glad I visited: no pressure, no upselling, and even some fun samples to take home!
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