"We did not lose power for more than 6 hours from the recent Ice storm – but we potentially lost our Verizon service ( Computer – Phone – TV ) for up to 9 days. But, we didn’t due to the intervention of our neighbor’s son who is a genius when it comes to most things.
After the power came back on and we were out of all Verizon
services, we called on our
(charged-up) cell phone and after an understandable wait
were connected to a Customer Service rep.
After explaining the situation and disconnecting /
reconnecting the power supply line in the basement per his instructions, we
were told that a service person would have to come out – in 9 days. So, then to plan “B.” Not understanding all things electronic / computerwise we sat down to figure out who would be able to figure the situation out, and we figured who else but some one of the younger generation persuasion. So, I put in a call to Greg Jr.
He said he knew what the problem was and there was no doubt that he could fix it. WOW!
Shortly he came over and went to the basement and within 5 minutes had us up and running. And, he handed me a handwritten paper on how to fix it in the future.
Simply put, the battery had to also be disconnected – not just the power supply to everything. I.e., the battery kept the system partially working and thus it could not be rebooted until everything was disconnected. So, what he did was to disconnect the router – the main power source to the system -- AND - the battery back-up, and then reconnect everything.
So then, I called Verizon to tell them that “we” had fixed the problem. When I told the new Customer Service person he said with considerable surprise, “You mean he was not a Verizon Technician?" I said, "No – just a neighbor kid." And, by the way I was then told that the original Verizon customer service person neglected to tell me was to disconnect the battery as is the protocol. Apology – Apology – Apology.
So the 9 + day wait wound up being a 4-hour wait."
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