Two examples of "How not to succeed in business" happened to us this past weekend.
Anticipating that Restaurant X would be especially busy with Mushroom Fest visitors, we called to make dinner reservations.
"Hello?" answered the guy who picked up the phone.
Not "Hello, Restaurant X," much less, "Hello, Restaurant X. My name is James. How can I help you?"
Taken aback, I asked if I had in fact reached Restaurant X.
"Yes," he replied (an employee of few words, apparently). I was surprised when we got to the place and they actually did have our reservation.
The next day we were having brunch at a little Lancaster County place that was overwhelmed with Sunday morning customers. Sipping our coffee, we waited and waited for our food, and finally a waiter came by and asked if we wanted "anything else."
Anything else? Confused and on the border of hunger-induced crankiness, we told him that we just wanted what we ordered a half-hour ago.
A nice and apologetic person in charge came by and told us that our order had fallen off the bottom of the screen and would be out in 5 or 10 minutes. He gave us a free slice of peanut butter pie in recompense.
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