Left out in the cold

Re: last week's item about my frozen Valentine's Day flowers: a friend reports that her flowers, purchased at Wegman's, were also unsatisfactory. On her next trip there she stopped in at the floral department and let them know. The woman apologized, refunded her money and explained that the whole shipment had been left out in the bitter cold for too long. She said she appreciated it when customers came in and expressed their dissatisfaction; that way she could stress that this was just an unfortunate one-time occurrence rather than reflecting the usual quality of Wegman's flowers.