Sunday, October 20, 2019

CUSTOMER SERVICE: Apathy in inaction

While shopping this weekend we encountered a laconic youth named Kevin who personified the stereotype of a slacker employee.
I was paying for my stuff when a stink bug crawled across the edge of the checkout counter.
"Eww, a stink bug!" I said, pointing to it.
The clerk turned to his coworker. 
"Kevin!" he said. "There's a stink bug."
Kevin replied, with an utter lack of animation, "Whaddya want me to do about it?" It was the rhetorical equivalent of a shrug. 
Dearest Partner, realizing no one else was likely to take any action, flicked it onto the floor and squished it.

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